Please review these online help sections prior to contacting us for assistance.
To view the newsletter you need to have Adobe Acrobat Reader on your computer since they are all PDF files. Click here to download the latest Adobe Acrobat Reader for free.
If you are having trouble playing your Recorded Webinar you may need to download and install the XVID codec. After installing the codec, you must re-start your computer. Refer to the instructions below.
If you hear audio but do not see the video when you play the webinar using Windows Media Player, you need to install the Xvid Codec. Follow these steps to install the codec.
If you cannot play the webinar using Quicktime player on your MAC OS you need to install the Xvid codec. Follow these steps to install the codec.
Each seminar set is delivered as a downloadable ZIP file. After downloading the file to your computer:
Each seminar is included on a USB flash drive. After inserting the USB flash drive into your computer:
- If the auto-run prompt asks "What do you want Windows to do?", click "Play" to play the videos. You can select the video of your choice from the Windows Media Player Playlist.
- If the auto-run prompt doesn't automatically open:
Each seminar is included on a USB flash drive. After inserting the USB flash drive into your computer double click the "MCM_IOW_1" dive on your desktop. Double click the "MAC" folder and double click a .mov file (i.e. iow1_vol_trading.mov) to play the seminar.
If the CD-Roms from the 16 CD-ROM Home Study Course are giving you a "codec error" you may need to install the voiceage codec. Click here to download. After installing that codec, re-start your computer.
If the CD-Roms still do not work properly, try installing this codec and then restart your computer.
If you still can't view the CD-Rom sets, contact us.
When installing either The Probability Calculator or Expected Return Calculator you may receive an error that reads "The application has failed to start because MSVCR71.dll was not found. Re-installing the application may fix this problem. " If this is the case you need to download the MSVCR71.DLL file and place it in your system directory. You can download the MSVVCR71.DLL file by clicking here. Once downloaded you simply need to copy the msvcr71.dll file into the directory c:\windows\system32 (and c:\windows\SysWOW64 if you have a 64 bit processor) and then it should run correctly.
If the help functions for The Probability Calculator, Expected Return Calculator or Option Evaluation Software is not working properly, you may need to install the following patch:
You will need to re-start your computer after installation for changes to take place.
Experiencing other problems that you'd like our help with? Please contact us.